Here to help
Frequently asked questions
The little details, made simple. Find answers about your order, your bag, and everything in between.
Orders & payment
How can I place an order?
Choose a bag from our collection, select an available colour, and add it to your bag. Enter your delivery details at checkout and place your cash on delivery order. Keep your order number so you can track it later.
Which payment methods do you accept?
We currently accept Cash on Delivery (COD) only. Pay the order total in cash to the courier when your parcel arrives. We do not currently accept online card payments, bank transfers, or mobile wallet payments at checkout. No advance payment is required.
Can I change or cancel my order?
Contact us on WhatsApp or by email with your order number as soon as possible. We can help change or cancel an order before dispatch. If it has already been dispatched, contact us to discuss the next steps.
Delivery & tracking
Where do you deliver and how much does it cost?
We offer free delivery across Pakistan, subject to courier coverage for your address. Any delivery charge is shown in your checkout total before you place the order. We do not currently offer international delivery.
When will my order arrive?
Delivery typically takes 2–3 working days after dispatch. This is an estimate; remote locations, public holidays, weather, and courier delays can take longer. Contact us with your order number for help with a delayed parcel.
How do I track my order?
Open Track your order and enter both your order number and the full mobile number used at checkout. We require both to help keep order details private. If you need help, contact our team.
Your bag & returns
Which colours are available?
Only the colour options shown on each product page are available. The City Chain Crossbody comes in Classic Black and Dusty Terracotta. Our other current bags each come in the single colour displayed. Screen settings and lighting can slightly affect how colours appear.
Can I return or exchange my bag?
Yes. Contact us within 7 days of receiving your order to request a return or exchange. Keep the bag unused, with its tags, included accessories, and original packaging. We arrange free doorstep collection. Exchanges depend on available stock; see our return policy for the process.
How are COD orders refunded?
Our team arranges your refund by bank transfer, EasyPaisa, or JazzCash after return collection and verification. We aim to process approved refunds within 24 hours of verification; bank or wallet posting times may vary. These refund options are separate from our COD-only checkout.
What if my bag arrives damaged or incorrect?
Contact us as soon as you notice the issue. Share your order number and clear photos of the bag and packaging so we can help arrange a return or replacement. Please keep the packaging and included accessories.
Still have a question? Get in touch
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